HLT21212 – Certificate II in Health Support Services

This Certificate 2 program has been designed as an entry level qualification for workers who provide support within the health services industry. The course will help you gain the skills and knowledge needed to gain employment in the health or community care industry. It provides an entry platform if you want to pursue further studies in both these fields.

The qualification packaging rules consists of successful completion of 12 units (4 Core + 8 Elective)

Program Snapshot

Program Code: HLT21212

Duration: 366 Hours apporximately

Location: Adelaide

Part time study available: Yes

Fees: $990

Prerequisites: No prerequisites

Assumed Knowledge: No assumed knowledge

Entry Requirements

This course requires you to have a reading and writing level of year 9.


Pathway Out

Certificate III in Health Services and other qualifications



This program investment fee is $990 (funding may be available to eligible students)


Course Duration & Hours

The course duration will depend on whether you are completing the qualification full or part-time, on average it is 6 months (full-time) and 12months (part-time).


The total expected hours are 366 approximately, (this includes both in class hours and external study hours).


Full Course Description

For a full course description, please feel free to ask our admin team for the course flyer and/or you may wish to jump onto training.gov.au (Government training website) for the complete qualification breakdown: http://training.gov.au/Training/Details/HLT21212

This course requires you to have a reading and writing level of year 9.


This qualification consists of the following Units:

Core Units

  • BSBWOR203       Work effectively with others
  • HLTHIR301C      Communicate and work effectively in health
  • HLTIN301C         Comply with infection control policies and procedures
  • HLTWHS200A   Participate in WHS processes


Elective Units

  • BSBADM101      Use business equipment and resources
  • BSBCUS201       Deliver a service to customers
  • BSBINM202      Handle mail
  • BSBITU201        Produce simple word processed documents
  • BSBWOR204    Use business technology
  • BSBINM201      Process and maintain workplace information
  • HLTAID003      Provide first Aid
  • HLTHSE204D  Follow safe manual handling practices

Certificate III in Health Services and other qualifications

General administration within the Health Industry sector.